1. What I
consider elements of quality care when receiving healthcare services are:
-they make eye-contact with me and smile
-the professional considers and values me as a
person with feelings
-adherence to standard hand hygiene
-explains why they do what they are doing
-medications are labeled always
-the professional teaches me more than what I
already know; they can always answer my questions, and if not, they will research
an answer for me.
-they show empathy and compassion
-when they go the extra mile to fix problems
-they update the white-boards to keep me informed
-they keep me updated and check on me frequently
-they are prompt and come when they say they will
2. As a professional nurse, I believe the elements
of quality care are what I have just stated above. I would also like to add
improved patient outcomes and being knowledgeable about diverse cultures so
care is tailored more specifically to the patient (i.e. patient-centered care).
I have always believed in the “Golden Rule” and to treat my patients how I want
to be treated. Adhering to hospital policy and standards of nursing care are
the key elements of quality care, while showing empathy, respect and compassion
to meet the patient’s emotional needs.
3. Whether on the receiving or giving ends of
patient care, the quality of care should be no different. I will always treat
patients my very best, and in return, I hope I am treated the best as well.
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